Terms of service

Last updated 30 October 2026

These terms cover the Tomte Care maintenance service run by Berkay Cubuk ("I", "me"). By subscribing, you ("you", the client) agree to them.

The service

For up to 3 web apps, the monthly plan includes:

• Weekly patch and minor dependency updates. Major version upgrades are quoted separately.
• Uptime and error monitoring, triaged by the next business day.
• Checking once a month that backups are switched on and running.
• Up to 3 small fixes a month, shared across your apps.
• A short monthly health report.

New features, redesigns, migrations and cleanups are not included. I'm happy to quote them separately. Apps are accepted only after the intake call, and I may decline an app that isn't a good fit.

Small fixes

A small fix is a focused change that takes about an hour or less. Unused fixes don't roll over to the next month. If a request is bigger than a small fix, I'll tell you and quote it before starting.

How changes are made

I deliver every change as a pull request. I never push to your production branch. You decide whether to merge and deploy, and you're responsible for reviewing changes before they go live. Agents prepare much of the work, and a human reviews every change before it reaches you.

Response times

I reply by the next business day, Monday to Friday, Istanbul time (GMT+3). This is not a 24/7 or emergency service. If I'm going to be unavailable for more than two business days, for example on holiday, I'll tell you in advance.

Access and your data

You give me only the access I need to do the work, and you can remove it at any time. Some work means I may see your data, for example in error reports or your database. I treat it as confidential, use it only to maintain your apps, and never copy, export or keep it. Backups stay in your own accounts.

Third-party costs

Hosting, databases, storage, monitoring tools and any other services your apps use stay on your own accounts, and you pay for them directly.

Payment and cancellation

The plan is billed monthly in advance. Payments are not refundable. You can cancel at any time, and cancelling stops the next renewal. When you cancel, you keep all your code and accounts, and I remove my access.

No guarantees

I do this work carefully and on a best-effort basis. I don't guarantee uptime, that your apps will be free of bugs, or that they can't be breached. This service is maintenance, not a security audit or certification.

Liability

To the extent the law allows, my total liability for any claim is limited to the fees you paid in the three months before the claim. I'm not liable for indirect or consequential losses, such as lost revenue, lost data or lost customers.

Changes to these terms

If I change these terms, I'll email you at least 14 days before the change takes effect.

Contact

Questions about these terms: berkay@berkaycubuk.com